At TerroBytes, we strive to ensure that every purchase you make is a satisfying experience. However, we understand that sometimes issues may arise, such as manufacturing faults or incorrect product delivery. To address these concerns, we offer an exchange or return facility under specific conditions. Please read our policy carefully to understand your rights and responsibilities.
1. Eligibility for Return, Exchange, or Refund
We offer returns, exchanges, or refunds under the following conditions:
- The product has a manufacturing fault.
- The wrong product was delivered.
To claim a return or exchange, you must provide an unboxing video. Without this video, we will not accept your return or exchange request.
2. Conditions Where Return, Exchange, Refund, or Warranty Is Not Applicable
The following situations are not eligible for return, exchange, refund, or warranty:
- Physical damage or burnt items.
- All kinds of digital products and software.
- Clearance sale items.
- If the intact seal is torn or damaged.
- Undergarments.
- Any accessories, chargers, or adapters.
- Any gift items that were not paid for.
- If the product has scratches or signs of use.
- If the item is not in resellable condition.
- If the item is missing any accessories, papers, or other components that were delivered with it.
- If any third-party app, software, or device is not compatible.
3. How to Initiate a Return or Exchange
If you encounter any issues, please follow these steps:
- Notify Us Within 24 Hours: Contact us via email at [email protected] within 24 hours of receiving the product. Provide your order details and a description of the issue.
- Unboxing Video: Ensure you have an unboxing video as proof of the product’s condition at the time of delivery.
- Packaging: Return all items, including the original boxes, warranty cards, manuals, accessories, stickers, labels, and gift items. Do not put any sticky tape on the product itself.
- Return the Product: You can either bring the item to our office or send it via courier to our office address. You are responsible for paying the courier charges when sending the package to us.
4. Inspection and Refund Process
- Inspection: After receiving the product, we will inspect it and inform you of the status within a reasonable time.
- Refund: If a refund is approved, it will be processed within 72 hours of receiving the item. The refund will be issued to the original payment method used during the purchase.
- Exchange: If an exchange is approved, we will ship the replacement product as soon as possible.
5. Courier Charges
- Faulty Products: If the product has a manufacturing fault or is incorrect, the customer will bear the courier charges.
- Customer-Initiated Returns: If the product is in good condition but the customer still wishes to return it, the customer will bear all payment processing fees and delivery charges.
6. Discounts, Cashback, and Gifts
- If you received any discounts, cashback, or gift items with your purchase, these must be returned or accounted for before a refund is processed. The refund amount will be adjusted accordingly.
7. Contact Us
For any questions or concerns regarding returns, exchanges, or refunds, please contact us at:
TerroBytes Customer Support
Email: [email protected]
Phone: [Insert Phone Number]
Address: [Insert Office Address]
8. Policy Updates
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all purchases made after the effective date.
Thank you for shopping with TerroBytes. We are committed to ensuring your satisfaction and resolving any issues promptly and fairly..