FAQ’s

Simply browse our website, add your desired products to the cart, and proceed to checkout. You’ll need to provide your shipping address, payment details, and confirm your order. Once your order is placed, you’ll receive a confirmation email with your order details.

We accept a variety of payment methods, including credit/debit cards, mobile banking, and cash on delivery (COD) for eligible orders. All payments are processed securely.

Delivery times depend on your location and the availability of the product. Typically, orders are delivered within 3-7 business days for in-stock items. You will receive a tracking number once your order is shipped.

If you receive a damaged or incorrect product, please contact us within 24 hours at [email protected]. Include your order number, a description of the issue, and an unboxing video as proof. We will guide you through the return or exchange process.

Returns are only accepted for products with manufacturing faults or if the wrong product was delivered. We do not accept returns for change-of-mind purchases. Please refer to our Refund and Return Policy for more details.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s website.

Most products come with a manufacturer’s warranty. The warranty period and terms vary by product. Please check the product description or contact us for specific warranty details. Note that warranty does not cover physical damage, misuse, or unauthorized repairs.

Currently, we only ship within Bangladesh. We are working to expand our services, so stay tuned for updates!

If your product is not functioning as expected, please contact us at [email protected] with your order number and a detailed description of the issue. We will assist you with troubleshooting or guide you through the warranty claim process.

You can cancel your order only if it has not yet been processed for shipping. Contact us immediately at [email protected] with your order number to request a cancellation. If the order has already been shipped, you will need to follow the return process upon delivery.

Discounts and promotions are applied at the time of purchase and cannot be combined unless otherwise stated. If you return a product purchased with a discount, the refund amount will be adjusted to reflect the discounted price.

You can reach us via email at [email protected] or call us at ####. Our customer support team is available 11 AM – 8 PM, Saturday to Thursday.

Click on the “Forgot Password” link on the login page and enter your registered email address. You will receive instructions to reset your password. If you encounter any issues, contact us at [email protected].

Yes, certain products are non-returnable, including:

• • Digital products and software.

  • Clearance sale items.

  • Undergarments.

  • Accessories, chargers, or adapters.

  • Gift items that were not paid for.

  • Products with physical damage or scratches.

  • Items not in resellable condition or missing accessories.

Once we receive and inspect the returned product, refunds are processed within 72 hours. The refund will be issued to the original payment method used during the purchase.

If your order does not arrive within the estimated delivery time, please contact us at [email protected] with your order number. We will investigate and provide an update on your shipment.

Yes, we offer cash-on-delivery for eligible orders. However, COD may not be available for all products or locations. Check your eligibility during checkout.

Once an order is placed, modifications (e.g., changing the shipping address or product) may not be possible if the order has already been processed. Contact us immediately at [email protected] to check if changes can be made.

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